Support Overview
FAQs

About Budget Dialup

Services
What is Prepaid Toll-Free Dialup?
Why should I use it?
Do I have to pay another monthly bill for Internet access?
When I am done using the service do I need to cancel?
How does your cost measure up?
Can I use the service internationally?
What about WiFi (HotSpots) service?
Can I use your service with a cell phone?
Give me the technical details (TCP/IP SMTP etc..)
Do you provide free technical support?
How do I get started?

Plans & Pricing
How much does the service cost? What plans do you offer?
Are you going to automatically bill me?
What happens if I run out of time?
How will I know how much time I have left?
How does the expiration work? When will the plan begin and when will it end?
If I have more than one plan, in which order will they be used?
Are there any commitments or obligations?
Do you offer refunds?
Do you display advertisements or pop-ups?
How do I get started?

Email
Do you offer email?
What will my email address be?
Can I change my email address?
Do you have anti-spam and/or anti-virus protection?
How much storage space will I get?
How will I access my email, from a web site or Outlook Express or something else?
What happens if I run out of time? Will I still be able to get my email?
Can I get a second email address?
Can I send/receive email from another provider while connected with your service?
How do I get started?

Supported Systems
Will your service work with my system?
Will I be able to use your service with a wireless modem or cell phone?
Can I use the same account on multiple computers?
Is the Budget Dialup software required?
How do I get started?

What is Prepaid Toll-Free Dialup?
With Prepaid Toll-Free Dialup you buy 10 hours of dialup time that you can use any time over 365 days. There are not setup fees or monthly subscription fees. This makes it a prefect choice for users who occasionally need dialup access. You will be dialing to a toll free number, avoiding phone charges and complicated dialup software setups.

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Why should I use it?
Prepaid Toll-Free dialup can be used while you travel or as a backup to your main ISP when access is not available. There are no monthly charges and access is avialbe from anywhere in the US and Canada. By using a toll free access numbers you will avoid phone charges from hotels.

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Do I have to pay another monthly bill for Internet access?
No. This is not a monthly subscription service. You only buy 10 hours of dialup time good for 365 days and you can add time to your account as needed.
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When I am done using the service do I need to cancel?
Because there are no monthly fees you do not need to cancel. You are in control of your account. If you decide not to add time to your account we will not bill you.
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How does your cost measure up?
We have the best pricing option available. You only pay $28.95 for 10 hours for dialup time good for 365 days. Other providers will bill you a monthly fee and on top of that $5 per hour to use their Toll-Free access number. With us you only pay for the time you actualy use at 4.8 cents per minute.
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Can I use the service internationally?
No. The toll free number is available only from the US and Canada. You can use http://www.budgetdialup.com if you need international access. We have local access numbers in over 45 countries. To learn more about locations and rates, visit the Access Numbers pages.
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Do you offer WiFi (HotSpots) service?
Currently, we do not provide WiFi access. We suggest that you connect to the Internet and use Google to search for WiFi providers.
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Can I use your service with a cell phone?
Yes. If you can setup your cell phone as a modem to your laptop or PDA, then you can use it to dialup to one of our access numbers.
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Give me the technical details (TCP/IP SMTP etc..)

All TCP/IP settings are assigned automatically.

For outgoing email SMTP server use: smtp.budgetdialup.com

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Do you provide free technical support?
Yes, we are committed to providing excellent customer service. You can call our toll-free technical support line any time at 1 866 644-6500 or send an email to support@bdugetdialup.com. For more information, see our Support page.
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How do I get started?
Simply purchase a plan and create your account from here: Get Started. If you want to continue using the service, just add more time to your account.
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How much does the service cost? What plans do you offer?
The cost of using our service will vary from user to user. 10 hours of Toll-Free Dialup cost $28.95 and the time is good for 365 days. Some users may purchase our 10 hours Rollover plan and have access for few months or a full year. Others will use the time in a day.
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Are you going to automatically bill me?
No. You are in control of your spending. Our service works like a prepaid calling card. You buy a block of time and you can use the service as long as you have time in your account. You will decide if you want to add more time to your account and when you want to do that.

We have an option for automatic billing that you can enable on your account. By using this option we will add time to your account when your current plan is about to expire.
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What happens if I run out of time?
You can buy more time. You can add time to your account, even it you are completely out of time. If you have an alternate connection to the Internet, you can go to the Member Site and add time to your account from there. If you have no means of connecting to the Internet, you can add time by calling our toll free support number at 1 866 644 6500.

Note that if you are connected to the Internet while you run out of time, you will be disconnected. You must have time in your account to connect to the Internet. In general, it’s best to add time to your account before you run out of time.
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How will I know how much time I have left?
You can visit the "My Account" section of the member site and view your account balance as well as a detailed list of your purchase and call histories.

In addition, we will send an email notification warning you if you account balance has less than 3 hours in it or if your plan is going to expire in the next 7 days.
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How does the expiration work? When will the plan begin and when will it end?
For your first plan, the plan will begin on the day you purchase the plan. When adding time, the new plan will begin after you have used up all of the time in your current plan. For example, let's say you have been using a 10 hours Rollover Plan (this is your Current Plan). Then, as you are nearing the end of the plan, you decide to purchase another 10 hours plan. The second 10 hours plan expiration period will not begin until after you have used up all of the time in your first 10 hours plan.
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If I have more than one plan, in which order will they be used?
Plans will be used in the order purchased.
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Are there any commitments or obligations?
No. If you no longer wish to use the service, simply stop using it. Any unused time will simply expire.
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Do you offer refunds?
Yes. We want you to be completely satisfied with the service. If you are not satisfied, just let us know and we will give you a refund. However, we will not provide partial refunds or refunds for accounts that have been completely used.
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Do you display advertisements or pop-ups?
No. We do not have any form of advertising.
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How do I get started?
Simply purchase a plan and create your account from here: Get Started. If you want to continue using the service, just add more time to your account.
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Do you offer email?
Yes. You will receive one free email account with 10MB of storage space. Your email address will be username@bdumail.com . You can access email from our web site or by setting up an account in Outlook Express, Outlook, or any other POP3/SMTP program.
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What will my email address be?
Your email address will be username@bdumail.com
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Can I change my email address?
No. To get a new email address you will need to create a new account. If you do this, you may want to use up the time in your current account first because we are unable to transfer time from one account to another.
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How do I get started?
Simply purchase a plan and create your account from here: Get Started. If you want to continue using the service, just add more time to your account.
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Do you have anti-spam and/or anti-virus protection?
Yes. We have both anti-spam and anti-virus protection. We successfully remove 90% to 95% of the SPAM messages.
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How much storage space will I get?
Your free email comes with 10MB of storage space.
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How will I access my email, from a web site or Outlook Express or something else?
You can access email from our web site or by setting up an account in Outlook Express, Outlook, or any other POP3/SMTP program.
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What happens if I run out of time? Will I still be able to get my email?
Yes. You will be able to access your email for up to 45 days after the time in your account expires. After 45 days, we will suspend the account and delete everything in your mail box. If you later add time to your account, you will again be able to use the email address but you will not have access to anything that had previously been deleted.
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Can I get a second email address?
No. To get a new email address you will need to create a new account. If you do this, you may want to use up the time in your current account first because we are unable to transfer time from one account to another.
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Can I send/receive email from another provider while connected with your service?
Yes. Depending on your email provider's settings, you may need to use our outgoing mail server to send mail when you are connected with our service. This is required by most email providers as a security measure. The change is simple to make and is unnoticeable to anyone receiving your email. Our outgoing mail server is smtp.bdumail.com
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How do I get started?
Simply purchase a plan and create your account from here: Get Started. If you want to continue using the service, just add more time to your account.
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Will your service work with my system?
Yes. You can use Budget Dialup with almost any Internet-enabled device: Macintosh, PDAs, Game Consoles, Internet Appliances, Web TV, Linux, etc.
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Will I be able to use your service with a wireless modem or cell phone?
Yes, as long as you have data service enabled with your wireless provider. If you are not sure whether you have data service enabled, check with your provider first; many providers will charge extra for this service.
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Can I use the same account on multiple computers?
Yes. You can use the same account on as many systems as you'd like. You will not need to buy multiple accounts. Note that only one system can be connected to the Internet at a time (no simultaneous log-ins).
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Is the Budget Dialup software required?
No. You can setup your system using any Dial-up Networking, Remote Access or PPP connection. When you buy a plan from the web site, we will give you step-by-step setup instructions.
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How do I get started?
Simply purchase a plan and create your account from here: Get Started. If you want to continue using the service, just add more time to your account.
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